Motivated team

In today’s world of rapid changes, global connectivity, and complex requirements, being successful and efficient requires a special set of so-called soft skills, which include the development of quality interpersonal relationships, effective communication, emotional literacy, conflict management, team development, focus, attitude, time management, motivation, … etc.

Today, emotional intelligence becomes more important than IQ and combined with professional development and work experience makes a formula for business success. The good news is that all leadership skills can be learned and further developed; benefits are visible very quickly.

From our portfolio we highly recommend the following best-selling and most effective courses:

  • Communication Skills – essentials

  • Communications Management – advanced

  • How to Develop and Manage Project Teams

  • Emotional Literacy

  • Assertiveness

  • Leadership Skills

  • Organizational Psychology

  • Time management and Focus

  • Change Management

Soft skill

Effective communication skills – basic level – 18 hours

Good communication enables better, more complete, meaningful relationships with other people, directly affects the efficiency, satisfaction and motivation of employees. If we are successful in communication, it opens the door for personal and professional success.

The aim of the training:

  • Achieving healthy interpersonal relationships
  • Increasing work efficiency
  • Conflict management
  • Self-confidence in communication and removal of obstacles
  • Better understanding of others

Topics covered in the course:

  • Communication, basic principles
  • Types of communication, dimensions and communication models
  • Communication barriers
  • The most common errors in communication
  • VAK model
  • Elements of effective communication
  • RESULT Principle

Communication management – advanced level – 18 hours

The aim of the training is effective management of communication, development of social skills, gaining trust, power of persuasion, …

Topics covered in the training:

  • 5Ws & 1H principle
  • Active and effective listening
  • The art of asking questions
  • Problem solving process
  • Planning and managing communication on the project
  • Receiving and giving feedback
  • Conflict management
  • Efficient management of meetings
  • 7Cs – checklist of successful communication

Emotional literacy – 18 hours

Emotional intelligence (EQ) is recognized as a success factor not only in project management and business management, but also in all other aspects of life and work.

Emotional literacy is the ability to identify, use, understand emotions, and to manage them in a positive way, all in order to relieve stress, communicate effectively, empathize with others, overcome challenges and resolve conflicts.

Some of the training goals:

  • Recognition of own emotions
  • Management and control of emotions and reactions
  • The ability to motivate oneself despite difficulties
  • Recognition of other people’s emotions
  • Developing healthy relationships with others
  • Stress reduction
  • Better leading and motivating others
  • Greater business efficiency

During the training, the following topics are covered through interactive exercises:

  • Introduction to Emotional Intelligence
  • Types of emotions and recognition
  • Emotional loop
  • Emotional blackmail and feelings racket
  • Managing emotions
  • Care management
  • Organizational culture

Assertiveness – 16 hours

Assertive behavior is extremely useful when you want to stand up for yourself and your rights, while not hurting others. Assertiveness as an aspect of social and emotional intelligence represents the art of standing up for personal rights and expressing thoughts, feelings and attitudes in a direct, honest, moderate and adequate way, with respect for other people.

Some of the training goals:

  • Developing communication and social skills
  • Strengthening tolerance to discomfort
  • Developing greater sensitivity and understanding for other people
  • Abilities for assertive behavior in conflict situations
  • Strengthening self-responsibility
  • Strengthening self-confidence in relationships with other people

Topics covered in the course through interactive exercises:

  • Assertiveness – construct and concept
  • Communication styles (passive, aggressive, passive-aggressive and assertive)
  • Understanding and accepting assertive rights
  • Reducing thought obstacles and destructive roles
  • Assertive techniques (responses to manipulation)
  • How to send and receive criticism?
  • How to assertively send praise?
  • How to enter into constructive conflicts?